Privacy Policy

1. Introduction

jlgroup ("jlgroup," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who use the jlgroup Platform at jlgroup.club. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information when you access or use our website, games, and related services (collectively, the "Platform").

This Policy is issued in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC") of the Philippines. It also reflects our obligations under PAGCOR's regulatory framework for online gaming operators serving Filipino players.

By registering an account on jlgroup, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, jlgroup acts as the Personal Information Controller in respect of the personal data it collects and processes in connection with the Platform.

jlgroup is responsible for ensuring that personal data is processed lawfully, fairly, and transparently, and that appropriate technical and organisational measures are in place to protect your data against unauthorised access, loss, or misuse.

If you have any questions about this Policy or wish to exercise your rights as a data subject, you may contact our Data Protection Officer through the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

jlgroup collects the following categories of personal data from players and Platform users:

jlgroup does not intentionally collect sensitive personal information (as defined under the DPA) beyond what is strictly necessary for identity verification and regulatory compliance purposes. Where sensitive data is collected, it is handled with the highest level of care and protection.

4. How We Collect Your Data

jlgroup collects personal data through the following means:

• Direct Interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in promotions, you provide us with personal data directly.
• Automated Technologies: When you access the Platform, we automatically collect technical and usage data through cookies, web beacons, log files, and similar tracking technologies. See Section 8 for more details on our cookie practices.
• Third-Party Sources: We may receive data about you from third-party identity verification providers, payment processors (such as GCash and PayMaya), and fraud prevention services, where necessary to verify your identity or process transactions.
• Regulatory Sources: We may receive information from PAGCOR or other regulatory authorities in connection with our compliance obligations, including information about self-excluded players or individuals on exclusion registers.

5. How We Use Your Personal Data

jlgroup uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jlgroup player account, including processing your registration and verifying your identity.
• Service Delivery: To provide you with access to games, process deposits and withdrawals, and deliver the full range of jlgroup Platform services.
• Regulatory Compliance: To fulfil our obligations under PAGCOR's licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws and regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our live chat and email support channels.
• Marketing and Promotions: To send you information about jlgroup promotions, bonuses, and events that may be of interest to you, where you have provided consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the jlgroup Platform.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, jlgroup processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and jlgroup (i.e., the Terms & Conditions), including account management, game access, and payment processing.
• Legal Obligation: Processing is required to comply with jlgroup's legal obligations under Philippine law, including PAGCOR regulations, AMLA requirements, and the Data Privacy Act of 2012.
• Legitimate Interests: Processing is necessary for jlgroup's legitimate interests, including fraud prevention, Platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as direct marketing communications, jlgroup relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing & Disclosure

jlgroup does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank , and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers who assist jlgroup in verifying your identity and age in accordance with PAGCOR requirements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulatory obligation.
• IT and Platform Service Providers: Cloud hosting, cybersecurity, and software service providers who support the operation of the jlgroup Platform, all of whom are bound by confidentiality obligations and data processing agreements.
• Fraud Prevention Services: Third-party fraud detection and prevention providers who help jlgroup identify and investigate suspicious activity on the Platform.
• Professional Advisers: Legal counsel, auditors, and other professional advisers where necessary for the conduct of jlgroup's business, subject to professional confidentiality obligations.

All third parties with whom jlgroup shares personal data are required to handle such data in accordance with applicable Philippine data protection law and jlgroup's data protection standards.

8. Cookies & Tracking Technologies

jlgroup uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure Platform security, and gather analytics data. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraudulent activity. These cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymised data about how players use the Platform, including pages visited, time spent, and error messages encountered. This data helps jlgroup improve Platform performance.
• Functional Cookies: Allow the Platform to remember your preferences, such as language settings and display options, to provide a more personalised experience.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of jlgroup's marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlgroup Platform. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored.

9. Data Retention

jlgroup retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with PAGCOR requirements and AMLA obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Identity verification documents are retained for the period required by PAGCOR regulations and applicable Philippine law, typically five (5) years from account closure.
• Support Communications: Customer support records are retained for up to three (3) years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Technical and Usage Data: Anonymised analytics data may be retained indefinitely for Platform improvement purposes. Identifiable technical data is retained for up to twelve (12) months.

When personal data is no longer required, jlgroup will securely delete or anonymise it in accordance with our data disposal procedures.

10. Data Security

jlgroup implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the jlgroup Platform.
• Encryption of sensitive data at rest, including account credentials, payment information, and identity documents.
• Role-based access controls ensuring that only authorised jlgroup personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform's infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jlgroup:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data jlgroup holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held by jlgroup.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jlgroup's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jlgroup's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission if you believe jlgroup has violated your data privacy rights.

To exercise any of the above rights, please contact jlgroup's Data Protection Officer at [email protected]. We will respond to all valid data subject requests within the timeframes prescribed by the Data Privacy Act of 2012 and NPC regulations.

12. Children's Privacy

The jlgroup Platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR's minimum age requirement for casino-style gambling in the Philippines. jlgroup does not knowingly collect personal data from individuals under the age of 21.

If jlgroup becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

13. Cross-Border Data Transfers

In certain circumstances, jlgroup may transfer your personal data to service providers or partners located outside the Philippines, for example in connection with cloud hosting or fraud prevention services. Where such transfers occur, jlgroup ensures that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries or organisations that provide an adequate level of data protection as recognised by the National Privacy Commission.
• Implementing contractual data protection clauses with all international service providers that receive Philippine personal data.
• Conducting due diligence on all third-party recipients to ensure compliance with applicable data protection standards.

By using the jlgroup Platform, you consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

14. Updates to This Policy

jlgroup reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the Platform.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed of how jlgroup protects your personal data. Your continued use of the Platform following any update constitutes acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jlgroup's handling of your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the jlgroup Platform
• Response Time: Within 30 minutes for general enquiries; data subject requests handled within statutory timeframes

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Information on how to file a complaint is available through the NPC's official channels.